Frequently Asked Questions
Find answers to common questions about our products, services, and policies. If you can’t find what you’re looking for, please contact our customer service team.
Orders & Shipping
How long does shipping take?
Standard shipping takes 3-7 business days, while express shipping takes 1-3 business days. Delivery times begin from when your order is shipped.
Do you ship internationally?
We currently ship within Australia only. We do not offer international shipping at this time.
How can I track my order?
You will receive a tracking number via email once your order ships. You can use this to monitor your package’s progress on our website.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for unused items in original packaging with tags attached. Some items are non-returnable for hygiene reasons.
How long do refunds take?
Refunds are processed to your original payment method within 7-10 business days after we receive and inspect your return.
Who pays for return shipping?
Customers are responsible for return shipping costs for change of mind returns. We cover return shipping for damaged or defective items.
Products & Inventory
Are your products genuine?
We are an authorized retailer for all brands we carry and guarantee that all products are 100% authentic.
Do you restock sold-out items?
Popular items are often restocked. Please check back regularly or contact us for specific product availability.
Payment & Accounts
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods. All transactions are encrypted for security.
Can I change my order after placing it?
We process orders quickly to ensure fast shipping. Please contact us immediately if you need to make changes to your order.
Technical Support
How do I create an account?
Click “My Account” and follow the registration process. An account lets you track orders and save your information.
I forgot my password – what should I do?
Use the “Forgot Password” feature on the login page. We’ll email you a link to reset your password.
Fishing Advice
Can you help me choose the right gear?
Our customer service team includes experienced anglers who can help you select the right equipment for your needs.
Do you provide fishing advice and tips?
Yes! Check our blog for fishing tips, gear reviews, and expert advice to help you make the most of your fishing experience.